We are pleased to offer a no quibble 28 day returns guarantee.   


Unless the products are faulty or not as described, you will be responsible for the cost of returning the products to us. We advise all customers to send items back on a tracked service and that you obtain proof of postage.


Eligible for return:

•    Unwanted goods in an unworn state with labels attached and with original packaging

•    Tights, underwear and foot thongs in its original, sealed and unopened packaging

•    CDs and DVDs in their original sealed packaging


Not eligible for return:

•    Non-regular stock items such as dropship items and Made-To-Order items (MTO)

•    Hats, wigs, hair accessories and foot accessories

•    Face Masks

•    Items where the costume bag, packaging or the label inside the garment has been marked or labelled in any way 

•    Underwear where the hygiene seal is not intact, or any labels have been broken. This includes bras, briefs, thongs, bra              straps, body stockings, undergarments/body liners, dance supports/dance belts, foot thongs, socks and ToeSox. This is            due to hygiene reasons.

•    Toiletries including make-up and brushes which are unsealed after delivery. This is due to hygiene reasons.

•    Where a product has a hygiene sticker or seal warning that the product cannot be returned once the sticker is removed, a        refund will not be given if the seal is broken

•    Items without the included accessories

•    Items which have been worn or washed

•    Items returned outside of our returns policy, ie 28 days.

 

Exchanges


We do not offer an exchange service, if you require an alternative item we kindly ask that you place a new order through the website. If you email us a photo of the postage receipt, we will be able to send you a code that will remove the delivery fee on a new order.  This can be achieved through the following process:


  1. Complete the returns slip included in your parcel and return the unwanted product(s) to My Dancestore, at your cost. (My Dancestore,  7 Silverhills Road, Decoy Industrial Estate, Newton Abbot, TQ12 5ND, United Kingdom)
  2. Send proof of your return to My Dancestore on help@mydancestore.co.uk This can be a tracking number or photo of your postage receipt.
  3. A member of the My Dancestore team will then send you an online promo code which provides you with Free Delivery on your replacement order.
  4. You then need to place another order for the replacement product.
  5. We will then process a refund within 14 days of receiving the returned good(s).
  6. Please see returns policy below for full details.


International Returns

Parcels being returned from outside the UK must be clearly marked on the box as ‘Goods being returned to the UK’. From the 1st January 2021 this also includes EU countries. Any customs charges incurred by IDS due to a parcel not being clearly marked will be passed on to the customer and deducted from the corresponding credit.

Please contact your local customs authority to claim back customs fees paid if you are returning items for a refund or an exchange.


Please contact your local customs authority to claim back customs fees paid if you are returning items for a refund or an exchange.


Refunds


Please note that returned items may take up to 14 days to be processed.


Refunds will be credited to the credit or debit card used for the original purchase as soon as possible, in any case within 30 calendar days.


This does not affect your statutory rights as a consumer.


Returns Address:


MyDanceStore

7 Silverhills Road

Decoy Industrial Estate

Newton Abbot

TQ12 5ND

United Kingdom


Telephone: +44 (0)1626 47 79 33