We do not offer an exchange service, if you require an alternative item we kindly ask that you place a new order through the website. If you email us a photo of the postage receipt, we will be able to send you a code that will remove the delivery fee on a new order.  This can be achieved through the following process:


  1. Complete the returns slip included in your parcel and return the unwanted product(s) to My Dancestore, at your cost. (My Dancestore,  7 Silverhills Road, Decoy Industrial Estate, Newton Abbot, TQ12 5ND, United Kingdom)
  2. Send proof of your return to My Dancestore on help@mydancestore.co.uk This can be a tracking number or photo of your postage receipt.
  3. A member of the My Dancestore team will then send you an online promo code which provides you with Free Delivery on your replacement order.
  4. You then need to place another order for the replacement product.
  5. We will then process a refund within 14 days of receiving the returned good(s).
  6. Please see returns policy below for full details.